TERMS AND CONDITIONS
Ardere Cosmetics Ltd welcomes you to the Ardere Cosmetics website.
All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Site is the property of Ardere. The compilation (the collection, arrangement and assembly) of all content on the Site is the exclusive property of Ardere. Any other use of materials on the Site - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Ardere is strictly prohibited.
You may only download material displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ACCURATE ACCOUNT AND BILLING INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Items received as free as a Gift with Purchase are not eligible for a return or refund.
Ardere has tried to accurately display the colors of products, the actual colours you see will depend on your monitor and may not be accurate.
You agree to assume all the risk in using the services and products provided by Ardere Cosmetics.com and/or Ardere Cosmetics. No warranties are provided. The products and content found on this site are provided on an “AS IS” basis without any warranties. This shall constitute a disclaimer of all warranties, including express, implied or statutory warranties. The warranties disclaimed include, but are not limited to, any implied warranties of merchantability, non-infringement, and fitness for a particular purpose. Ardere Cosmetics also disclaims warranties concerning the following: (a) the accuracy or reliability of the results that may be obtained from the use of our services or site; (b) errors involving inaccuracy or incompleteness of the site; and (c) the communication of viruses or of anything to cause data corruption, including but not limited to errors, bugs or other problems. No information communicated to you from Ardere Cosmetics through this site shall create any warranties of any kind. Ardere Cosmetics is not responsible for any damage caused by any links contained on the site.
Although we endeavour to post most items the following working day, it may take 3-4 working days for your order to be despatched, depending on item availability and the order load we are handling.
We will also endeavour to email you to confirm despatch of your order/s, however, depending on busy periods, this may not be possible, so please assume we will post your order within 4 working days if you do not hear from us. You will, however, hear from us right after you make your order with an automated email response that will be emailed to the email account you entered when making your purchase or the account you register with us if you make an account. This automated email response will confirm that we have received your payment and that your order is being 'processed', which means it has entered our system to be posted within 4 working days. The status will remain as 'processed' from then onwards, even after your order has been despatched.
If you have waited for 4 working days for despatch and have not received your parcel/s within the time periods stated below, please contact us to enquire, on firstname.lastname@example.org. In your email, please specify your full name as it appears on your account, your order transaction number, and the date you made the order. This will enable us to investigate quickly and give you a quicker service. It takes anywhere from 1-4 working days for you to receive a reply once you email us, depending on the number of orders we are handling at the time.
Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary. As a guide, we are given the following delivery times for our parcels:
Within UK: 1-3 working days
Within the rest of Europe: 5-7 working days
Rest of the world: 7-10 working days
For International orders, it is worth noting that once your parcel has entered your country's postal system, any 'holds' put on by Customs are beyond our control.
If you have not received your parcel within 15 working days, please contact us so we may enquire with the Royal Mail about your order. Although it is very rare for a parcel to go 'missing', we will do our best to liaise with the postal system to locate your parcel. All items are insured, however, please remember that we cannot make any claims until one month following the postage of the order.